Privacy Policy

Aeon Travel is subject to and complies with the Federal Privacy Act 1988 (Cth) and the ten National Privacy Principles in that Act

Introduction:

This privacy policy (“Policy”) sets out the Aeon International Travel Pty Ltd ACN 123 214 344 (referred to in this document as "Aeon Travel", "we" "our" or "us") policy in respect of all personal information which Aeon Travel  may collect about you via the website at www.aeontravel.com or through your dealings with us. Personal information is any information or opinion, whether true or not, by which your identity can reasonably be determined. Aeon Travel is committed to protecting the confidentiality and privacy of your personal information. We maintain strong physical, electronic and procedural safeguards to protect the security of personal information in our care.

How is your personal information collected?

Where possible we will collect your personal information directly from you. We will collect your personal information from you when you deal with us by telephone or email or when you visit our website directly. We may request information from you when you purchase or make enquiries about products or services including but not limited to tickets and tours; when you enter competitions or register for promotions or when you request information. We may also collect personal information from you if we invite you to complete surveys or provide feedback about any services or products.

By providing your personal information you consent to the collection, use, storage, disclosure and holding of your personal information by us and as an agent for those third parties for whom we sell products and services to you in accordance with this Policy.

Generally, the personal information we collect is required to facilitate your travel arrangements or bookings and to provide you with services and products. Some provision of personal information is optional. The personal information we request may include, but is not limited to, your:

• Name
• Mailing address
• Telephone number
• Email address
• Credit card number and expiry date
• Passport details
• Dietary requirements (if any), and
• Health issues relevant to your travel plans

We may request information necessary for the business activities of Aeon Travel, including financial details and any other information you may choose to provide to us. We are required to obtain your consent to collect your sensitive information.

Aeon Travel acting as an agent

When we sell products or services, we often do so as an agent for the provider or wholesaler of those products or services. Consequently, consent you provide under this statement for the collection of your personal information by us applies to the parties whose products and services we sell. For example, if you purchase a flight from us, under this Policy you will have consented to your personal information being used by us, being provided to the flight carrier to enable your flight to be booked and being used by the flight carrier for their own purposes. We act as agent for many companies and as such are unable to set out in this statement exactly how each of these companies will use your personal information.

We encourage you to read the privacy statements and terms and conditions of any companies you will be transacting with as their policy may differ from ours.

How will your personal information be used and disclosed?

Your personal information will only be used by us to provide you with travel and travel related products and services available through our Website or the organizations identified there for administrative purposes (including fraud and security checks) and to assist us to improve our website and services, and to provide you with information and offers relevant to our services.
We will disclose your personal information as necessary to providers of goods or services, which may include overseas organisations,  you have purchased.  By providing information to us under this Policy you accept that not all recipients of your information may have privacy policies or be subject to privacy laws equivalent to Aeon Travel’s and you consent to the disclosure of your personal information for that purpose.

Wherever lawful and practicable, Aeon Travel will attempt to offer you the option of not identifying yourself or not providing personal information when transacting with us unless that information is necessary. We may also disclose your personal information:

• as permitted or required by law;    
• to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;    
• to third party service providers as well as to related entities and brands;    
• to third parties such as airlines, hotels, car rental companies and other service providers for the purpose for which the information was collected or for related purposes, for example to facilitate your travel arrangements; and 
• to third parties who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide.    
• to third parties for the purpose of analysing trends in sales and travel destinations

Other than the above, we will not disclose your personal information without your consent unless necessary to prevent threat to life or health, reasonably necessary to enforce the law or investigate a suspected unlawful activity.

Overseas data transfers

It may be necessary to supply personal information to relevant overseas third party service providers. Please contact us if you object to any such transfers prior to providing us with your personal information.

By providing us with your personal information in accordance with this Policy you accept that these third parties may not have equivalent privacy policies or be subject to equivalent privacy laws as us. We recommend that you refer to the privacy policies of all product or service providers as sent to you.

This website contains many links to other websites, and if you use those links to access those websites, be sure to check their Privacy Policy as we are not responsible for privacy policies or practices of other websites.

Storage and Security of your personal information

Aeon Travel ensures your credit card information is transmitted over secure lines using the facilities identified on the booking documentation on this Website.

Aeon Travel has implemented suitable physical, electronic and managerial security procedures to protect personal information from loss, misuse, alteration or destruction that are regularly reviewed to protect your personal information to the fullest extent possible. This includes the use of controlling access to our website via unique user passwords. Aeon Travel will not be responsible for any access or change made to your personal information resulting from the disclosure of your password by you to a third party, or through any other form of unauthorized access. You can help us keep your personal information secure by ensuring that the password you use on this website is kept strictly confidential, and by logging off when you finish using a shared computer.

Access and correction of your personal information

Subject to the exceptions outlined in the Privacy Act 1988 (Cth), we encourage you to access and correct any of your personal information we may hold. We will provide you with the reason for any denial of access to your personal information that is necessary. If we supply you with your personal information we may recover from you our reasonable costs incurred during this supply.

Unsubscribing

Should you no longer wish to receive information from us on products or services or continue to be involved in our market research, please contact us.

Our use of cookies

When you visit our website the details of your visit, such as time and date, your server address, pages accessed, time spent on the website and the type of browser you use will be recorded. This information is recorded in an anonymous form, known as a cookie, and is unable to identify you individually. However, we use cookies to identify your browser so that next time you log in our website will remember your log in details, or username and password. The cookie remains on your computer and can later be retrieved by web servers to enhance your use of our website rather than collecting personal information. You may adjust the settings on your browser to reject cookies or notify you when they are being used if you do not wish to use them.

Feedback / Complaints

Should you have any inquiries or complaints about our Policy, please contact us.

Changes to our Policy

We may need to review and revise this Policy from time to time and we request that you visit this page of our Website frequently to check for updates.

Further Information

Further information on privacy in Australia may be obtained by visiting the Australian Federal Privacy Commissioner’s web site at http://www.privacy.gov.au/